Refunds, Returns, Exchanges & Shipping Policy
Our products are mostly virtual and digital in nature. Therefore, we do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at support@spotify.ac with details of the product and the defect.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Replacement Policy
Due to the prevailing circumstances, we have created a few exceptions in place. Spotify Upgrade is currently running on as v3.0, under new management and instructions. We are providing replacements for recent upgrades, granted that the Premium fulfilled on that hasn't been satisfactory in our views. As such, past replacements will be at our discretion.
Our current replacement policy is three months on automatic, up to three more additional months (totalling to 6 months) via manual means. It can also increase in the future, and such decision stands at our sole discretion. In case the circumstances seem to be favourable, we will significantly extend the said periods. We intend on providing a service that will be fruitful in terms of opportunity cost as opposed to the original retail price of a Premium subscription.
Exchanges
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at support@spotify.ac with details of the product and the defect. You can send the item you consider defective to:
Digital products that have already been used will not be eligble for refund. You may terminate your subscription only within 48 hours of when you were charged, and in such case you will receive a refund of the fees you paid within those 48 hours for the subscription granted that the subscription was rendered unused. Other than as described above, the fees you pay to unlock a paid license of the Product are not refundable if you attempt to terminate 48 or more hours from when you were charged.
Shipping
To return the item you purchased, please mail it to: support@spotify.ac
Refunds do not include any shipping and handling charges incurred. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.